Team Chat: Improve Internal Communication

Using a high-quality team chat app has become vital for enabling efficient, clear, and fast communication in the workplace. Whether your team works remotely, hybrid, or full-time in the office, it's important to provide a communication channel where they can send and receive messages in real-time wherever they are.

The team chat can become a space to share ideas, update co-workers about ongoing tasks, ask for help, and much more. You can also use it to send official announcements and strengthen the connection with your team.

It's possible to reinforce your company culture and enhance communication. But, first, let's understand more about how a team chat works, and what essential features it should offer.

What Is Team Chat?#

Team chat is a software that provides solutions for companies’ internal communication. It enables its users to exchange messages, send files, and create group chats, and channels. The best team chat app provides versions for desktop and mobile devices, so you and your team can keep track of the messages, and receive notifications wherever you are. 

Many of these apps also allow you to send audio, make video calls, assign roles, control who has access to each channel or group, update your status, and integrate with other apps such as Google Calendar.

Team Chat Essential Features#

Real-Time Chat#

For obvious reasons, the main feature of a team chat app is enabling everyone you include in your company space to exchange written messages individually, in channels, and in the group chats you create. 

The messages must be sent and received immediately, as long as there is no problem with your internet connection. Users should be able to set alerts, so they will be notified when they get a message. The app ought to give you the option to attach files as well. 

Customization#

Another essential feature is the capability of personalizing the team chat to adapt it to your company's needs. This includes being able to create multiple channels and group chats, assign who has access to them, and manage their roles. For example, you can set up a channel where only admins can send messages. 

Searchable Chat History#

Being able to search the chat history with your team members and in the company channels and groups is a very useful tool. After all, you may need to check on previous interactions to find specific information, therefore the team chat app must provide that feature, and give tools that facilitate this type of search.

Escalability#

You certainly expect your company to grow, right? This means hiring more people to meet new demands, and they shall be included in your team chat. Therefore, the app must be scalable to support the new requirements you will have as your business expands, and provide great user experience regardless of the number of team members you will add to it.

Integrations#

Another important feature of team chat apps is the possibility of integrating it with different types of software such as email platforms, CRMs, work management apps, productivity tools and many others.

Privacy and Security#

You and your team will probably share sensitive information about your company projects in the team chat, which must be protected. For that reason, it's fundamental to ensure that the app of your choice follows strict protocols and has strong security measures to guarantee your privacy. 

Team Chat Benefits#

Improve Internal Communication#

Using a team chat app helps to enhance communication, your team will have a space dedicated to interacting with each other, which can be divided by sectors, and projects, as it suits your company better. 

Different from an email that can get lost in the mailbox, users will get messages in real-time, and be able to prioritize the messages received in team chats. You can use the team chat as the channel to send official communication, centralizing the company conversation in one platform, which avoids mistakes.

Facilitate Remote Work#

Remote workers can interact and be up to date with work matters using the team chat app. They can update their status so everyone knows their working hours or if they are in a meeting, or on a break, even with them being out of the office. 

Save Time#

A high-quality team chat app will save your company time. It's simpler to send a chat message than an e-mail or make a call, for example. Besides, as the interactions are registered in the chat history, it's easier to find information about subjects that have been debated before. 

Easy Access to Information#

Clear and open communication is essential for business success, and a team chat helps with that. You can create channels and group chats for every sector so people know who they need to address to solve specific issues. 

The employees will have easy access to other co-workers, and the company makes official announcements that you can make available in a channel only for that, in the team chat app.

Discover JivoChat Team Chats#

Besides providing solutions for high-quality customer service, JivoChat also has a team chat function. You can enjoy chatting one-on-one, creating groups, sending messages and files, managing access to business conversations, and much more.

JivoChat worries about keeping your data safe, therefore it stores all chats on secure servers, keeping employee access rights under the company’s control. This way, retirees and lost phones are no longer a threat.

You can have complete control over your team chat. It's possible to create unlimited groups, add members, configure and block access, and appoint admins too. You may also choose the notifications you want to receive, call out a specific person or a group of people by tagging them on your message, send files and include gifs and emojis in your messages.