How to install
JivoChat on Mac
macOS may show a warning the first time you open the app.
Below is a short guide for allowing JivoChat to open manually.
If you see the warning, don’t move the app to the Trash.
Below is a short guide for allowing JivoChat to open manually.
If you see the warning, don’t move the app to the Trash.
1
Download JivoChat for Mac
Click the button below and wait for the installer file to download.
2
Launch the app
Open the downloaded file and launch JivoChat. If macOS shows a warning, click Done.
Don’t click Move to Trash.
Don’t click Move to Trash.
The warning text may differ between macOS versions
3
Allow the app in macOS settings
Open the Apple menu → System Settings → Privacy & Security. If needed, scroll down to the Security section.
Next to the message about JivoChat, click Open, then click Open Anyway.
If macOS asks for confirmation, enter your Mac login password, then click OK. After that, you’ll be able to open JivoChat like any other app.
Another method: Terminal
If allowing the app in macOS settings did not help, you can remove the restriction with Terminal.
Open Applications → Utilities → Terminal.
Copy the command and press Enter:
xattr -dr com.apple.quarantine "/Applications/JivoChat.app"After the command finishes, open JivoChat again. If the app still does not launch, check that there are no old versions of the app left in Applications.