Apple Business Chat: What It Is and How It Works

Apple Business Chat allows customers to connect with you using the messaging app on their iPhones, iPads, and other devices. Using it gives you one more channel to connect and engage with your target audience. 

Having multiple communication channels available is important for every company because it gives customers the option to choose how they prefer to receive and send messages to you, enhancing user experience. That's why it's important to set up Apple Business Chat and learn how to use it. 

What Is Apple Business Chat?#

Apple Business Chat, also called "Messages for Business" is a feature offered by Apple to facilitate communication between customers and companies.  You can create a commercial account for your company and set up a profile. 

Once you set up your business account, everyone who uses Apple devices like iPhones, Macbooks, and iPads can send a message to you through Maps, Safari, Siri, and Search. The user just needs to look for your company name, and then click on the message button. 

You can enable customers to make purchases and schedule appointments through the Message for Business.  

Apple Business Chat Features#

Intuitive Interface#

Apple message app has a user-friendly interface that facilitates customer interactions. They can use services like Maps and Spotlight to find your business and send a message in just a few seconds. You can increase your brand's visibility and conquer more customers. 

Personalization#

Apple Business Chat allows you to personalize your message page. You can add your logo and choose a color scheme that is aligned with your brand's identity. This way, when someone opens your page they will identify the elements that are associated with your company's image. 

Add Members#

You can add people from your team to manage the Apple Business Chat. You can assign roles for them, and define more than one administrator to your company account. This way your team will have access to the customer messages, and you can set up a team to answer them.

Interactive Features#

It's possible to add multiple functionalities to your Apple Business Chat, including a list picker, where customers can choose services among the options you give, Apple Pay, video previews, document attachments, augmented reality, and time pickers to schedule services,

Business Buttons#

To show customers they can contact you through Apple Business chat, you have the option to add a contact button on your website and app. This way, your customers just need to click on the buttons and they will be redirected to the app.

Connect Apple Business Chat to JivoChat#

With JivoChat, you can manage all the messages you receive from Apple Business Chat, and other communication channels like WhatsApp, Telegram, Viber, Instagram, Facebook, live chat, and chatbot in a single place. 

Manage Multiple Communication Channels in One Place#

You won't have to deal with multiple pages at the same time, on the contrary, all your messages will be centralized in a single interface. You will keep track of every interaction from Apple Business Chat and other apps, and avoid leaving messages without response. 

You can monitor them from JivoChat software in your desktop or int the app in your smartphone.

AI Assistance#

By integrating Apple Business Chat with JivoChat, you can count on our AI assistant to empower your communications and always provide quick and accurate responses. 

Your agents can use the JivoChat AI assistant to generate answers or correct their texts. The AI will adjust the tone of voice to suit each customer’s mood, and give a response based on downloaded support content. 

CRM Integration#

You can also enjoy JivoChat CRM features integrated with Apple Business Chat. Use the CRM to customize your pipeline based on your customers' behavior, and keep track of key performance indicators to improve your sales process.

Enjoy the Apple Business Chat#

Now that you have discovered what the Apple Business Chat has to offer, enjoy the opportunity to provide one more way to communicate with your customers and reach a bigger audience. Explore its features and boost the business chat power by integrating it with the JivoChat software.